How to Troubleshoot an HP Officejet 4355 Cartridge Error

1. Take the black ink cartridge out of the slot on the right. Be careful not to touch the ink nozzles or the copper contacts.
2. Look at the cartridge and make sure that the plastic shipping tape isn’t still attached. There shouldn’t be any tape covering the ink nozzles.
3. Replace the black cartridge and then perform Steps 1 and 2 on the color cartridge. The color cartridge is the one on the left side.
4. Print a self-test report. Load paper in the tray and press “Setup.” Press “2” and then “4.” The HP Officejet 4355 will print a report. Make sure the lines of color extend across the page. Missing, faded or streaky lines can indicate a cartridge failure. If the color bars don’t show as black, cyan, magenta and yellow, you should clean the cartridges.
5. Press “Setup” and then press “6” and then “1.” The print cycle will commence. Allow it to complete and then print another test report. If the test still shows errors, replace the cartridges.