1. Turn the printer off but leave the power cord plugged into an outlet.
2. Hold down the 'Resume' and 'Power' buttons at the same time.
3. Release the 'Resume' button while continuing to hold down the 'Power' button.
4. Tap the 'Resume' button twice and then let go of the 'Power' button. The green power light should blink to indicate you have entered service mode.
5. Wait until you hear the printhead inside the printer stop moving.
6. Tap the 'Resume' button three times and then press the 'Power' button to run the reset command. The device will now reset its EEPROM configuration and return to factory settings.
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