How to Troubleshoot the HP Photosmart C7280

1. Print a 'Self-test report' if you are receiving a warning message on your printer's display. To do this, click the 'Power' button to turn on the printer, then press 'Setup' on the control panel of the printer and press the right arrow until the word 'Print Report' appears in the screen of the control panel. Press 'OK' and the 'Self-test report' is printed. If the printer prints the self-test report, the warning message is false. If the printer doesn't print, proceed to step 2.
2. Clear the paper path if you are receiving a message on the control panel that says 'Paper Jam.' To do this, turn the printer on, then unplug the power cord and all connection cables. Open the top access door by lifting at the front center of the printer. Gently remove the paper jam and plug all of the cables back in.
3. Clean the scanner bed if you are experiencing lines across a scanned image. To do this, turn off the printer and unplug the power cord. Open the scanner lid and clean the scanner bed with a soft, lint-free cloth and a glass cleaner. Use another cloth to completely dry the scanner bed. Plug the power cord back in and try your scan job again.
4. Install the full feature scanner driver if you are attempting a scan and the device is not responding. See 'Resources' for a link to download the scanner drivers for the HP Photosmart C7280. Alternatively, you can scan using Microsoft Paint, Windows Photo Gallery, or Windows Fax and Scan if any of those applications are installed on your computer.
5. Make sure that the telephone line is securely inserted into the HP Photosmart if you are having trouble sending or receiving a fax.
6. Enable 'Fit to Page' if you are attempting to make a copy and the right edge is cut off. To do this, press 'Copy' from the menu on the printer's control panel, then press the right arrow to select 'Size.' Press the 'OK' button to enter the 'size options' menu. Press the down arrow to select 'Fit to Page' and then press 'OK.' Try the copy job again.
7. Perform a hard reset on the printer if the previous steps were unsuccessful. Turn off the printer and unplug the power cord from the wall outlet. Wait a few seconds and plug the power cord back in. Try your print, scan, fax, or copy job again.