1. Check the USB connection running from the Epson receipt printer to your computer. If the USB cable is not completely connected to both the computer and the printer, the receipt printer is not going to receive the print request.
2. Disconnect the USB cable and insert it into a different USB port. On occasion, USB ports fail to read the Epson receipt printer. Changing out the connection port corrects the problem.
3. Turn off the Epson receipt printer and disconnect it from any electronic devices. This resets the internal memory on the printer. After a few minutes, turn the printer back on and it should function correctly.
4. Insert a new roll of receipt paper. As the current roll begins to run out, you will see green and pink lines across the paper. This is an indicator that you need to replace the paper roll.
5. Install the latest driver for the receipt printer onto your computer. Navigate to the Epson website on the connected printer. Choose 'United States' (or your current country), then select 'Printers' and 'Point of Service' printers. Select 'Products,' 'Printers,' 'Thermal Printers' and then the exact model of printer you are using. Select the driver download. Note that if the specific thermal printer does not connect to a computer, there is no available driver. Wait for the driver to download, then follow the prompts of the installation wizard. Restart the computer and the Epson receipt printer will now function correctly.
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