How to Troubleshoot HP 4280

1. Hold down both the “Power” and “Cancel” buttons while the printer is turned on. Wait as the printer attempts to print a self-test page.
2. Take out all of the loose paper in the printer’s input and output trays. Do not pull out any stuck paper at this time.
3. Turn off the printer and unplug the power cord. Open the printer’s back door by pressing on the tab on the left side and open the printer’s front door by swinging it down.
4. Pull out any stuck paper inside the machine. Rotate each roller completely and remove any small shreds of paper stuck to the rollers.
5. Clean all of the printer’s rollers using a microfiber cloth dampened with distilled water. Leave the printer’s doors open for 15 minutes, then close them and plug in the power cord.
6. Reset the machine if it still will not feed paper. Turn on the printer, then pull out the power cord from the back of the printer and the power outlet. Wait 15 seconds, then plug the power cord in at both ends.
Will Not Work With Windows 7
1. Remove the USB cord from the back of the printer. Click on the Windows button at the lower left corner of the screen and select “All Programs.”
2. Select “HP,” then the 4280’s program folder. Click on “Uninstall” and follow the onscreen instructions to remove the printer.
3. Click on the Windows button and type “Print” in the “Search Programs and Files” box. Click on “Print Management,” then double-click on “Print Servers” and right-click on the 4280’s icon. Select “Properties.”
4. Select the tab labeled “Drivers,” click on the driver for the 4280, then click on the “Remove” button. Select the “Remove Driver and Driver Package” and click “OK.” After the removal process completes, click the “Apply” button and restart the system.
5. Reinstall the printer’s software by clicking on the “Support and Drivers” tab and entering “Deskjet 4280.” Select “Windows 7” for the operating system, then click on “Download” next to the driver. Download and open the installation software, then follow the software’s onscreen instructions.